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Maria Farm

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Posts: 6
Reply with quote  #1 
We have 4 old houses controlled by Rotem platinum plus V.2.23. And now we have opportunity to build 4 more houses, we decided to stay with Rotem, so our installer install 4 controller XL 50, connected with a new communicator through Ray link, no problem. And we would liked to connect also our 4 old houses to communicator the same way, but the communicator doesn't recognize the old houses.
Is there a way to get it work?
Please help me. Thank you.
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RotemTech

Moderator
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Posts: 168
Reply with quote  #2 
Just contact your local dealer.  Sounds like you just may need a software update on your controllers and communicator.  They should be able to help you get the update chips you need.  Once this is done everything should work together.
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Maria Farm

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Posts: 6
Reply with quote  #3 
Thank you, we wait.
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Maria Farm

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Posts: 6
Reply with quote  #4 
Sir, I'm confused now, I ordered and let's installed our Rotem controller and communicator by Tri-state installer, and they don't know nothing about it, can you please tell me who is my local dealer whom you told with about our problem. I'll appreciate you help.
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RotemTech

Moderator
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Posts: 168
Reply with quote  #5 
Just let them know you'd like to order new chips for your older controllers. Or message me with your phone number and I'll have a tech call you.
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Maria Farm

Registered:
Posts: 6
Reply with quote  #6 
Quote:
Originally Posted by RotemTech
Just let them know you'd like to order new chips for your older controllers. Or message me with your phone number and I'll have a tech call you.
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Maria Farm

Registered:
Posts: 6
Reply with quote  #7 
The dealers did provide me 4 upgrade chip, and installed by Mr. Scott Meanville 6 months ago. Unfortunately the problem still persists. Mr. Scott told me that he will consult with office for the solution and come back. In the meantime the dealer from whom I ordered the material was definitely closed, and I did try to contact with Mr. Scott to know if he get some solution, I get him one time on the phone, and then nothing.
Please help me. Thank you.
My cell phone 478 235 7864.
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